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Problems


Which WWW Browser to use?
World Wide Web programs (browsers) such as Netscape and Microsoft Explorere utilise special codes (markers) to display pages on the screen. Unfortunately, some markers are not recognised by all browsers. These pages assume that you are using a Web browser which can correctly recognise the latest version of html. It is important to use a "modern" browser since the World Wide Web is developing rapidly and new features and capabilities are emerging. For example, some Web browsers will not format paragraphs correctly and do not implement forms. The latest versions of Netscape and Microsoft Explorer are recommended browsers as they are consistent on a range of platforms (Macintosh, Windows and UNIX) and support features such as javascript and java.

Size of Fonts
If your font preferences are set up correctly then each option on our home page should not take up more than one line. If you are having problems with the size of fonts which appear on your screen then you should adjust your font preferences file.

Images Look Strange or Patchy
If PharmWeb images look strange or patchy then you probably have your graphics mode set to 4 bit (16 colours) and need to reconfigure from the Windows control panel or from your graphics card utilities to at least 8 bit (256 colour image). images look best when your computer is set up for thousands of colours.

Outdated Information
If information on PharmWeb appears not to be up to date then try reloading the page concerned (the "Reload" option is on the "View" menu in Netscape). Many browsers such as Netscape actually store information on the computer's hard drive to speed up the process of browsing pages. One drawback of this is that you may go back to those pages several days later and your browser may pick up old information from your hard drive rather than downloading the latest information from PharmWeb. If after reloading the information is still out of date then please let us know.

Links not Working
If certain links do not work on PharmWeb please let us know. Pages are continuously updated, however, servers on the Internet can change address or disappear!

Downloading of Data from PharmWeb is Slow
Browsers differ considerably in their speed of operation. Netscape is currently one of the fastest browsers. The speed of operation of most browsers can be improved by allocating cache space on your computers hard drive (see your browser's preferences menu). Browsers generally place heavy demands on a computer, and performance is enhanced on more powerful computers with sufficient memory (RAM). Browsers should be allocated as much memory as possible. Probably the main consideration for most users of the Internet is the speed of data transfer. Depending on the time of day and your location, data transfer rates can be slow. This situation will hopefully improve as faster (high bandwith) connections appear. If you are accessing the Internet using a modem, then significant improvements in data transfer rates can be obtained using a faster modem. A modem no slower than 28,800 should be considered.

Newsgroups not Opening
Check that the address of your newserver has been entered into your browser's preferences menu.

Not able to send E-mail
Check that you have entered your name, e-mail address and mail server information into your browser's preferences menu.

Problem Downloading Unknown File Types
If a file does not download properly e.g. if your browser produces a screen full of useless text when you try to download a pdf file such as
http://www.pharmweb.net/pwmirror/pw9/ukcrs/pdfukcrs/pharmwebukcrsnews96.pdf, then your browser probably has not been configured to handle that file type. The example shown is for a pdf (portable document format) file. This can easily be fixed by i) obtaining an appropriate plug-in that will enable your browser to automatically read a pdf file (Acrobat), or, ii) going to the browser preferences window and selecting "Helper Applications". Simply create a new file type using the settings shown below, the file will then be saved to disk and may be read at a later stage using Acrobat Reader:

Mime type: application/pdf
Encoding: binary
Suffixes: .pdf
Action: save
File type: pdf

If you still have problems please check with your site's network unit, or if this is not possible, please contact:

Dr. A. D'Emanuele
UK

Tel: +44 (0)7092 030763
FAX: +44 (0)7092 030763
E-mail: PharmWeb


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